Frequently asked questions
Where is Ultrasweet based?
Edmonton, Canada
How long does shipping take?
Orders are typically processed within 1–3 business days
Estimated shipping times:
Canada: 2–7 business days
U.S.: 4–10 business days
Intl: 7–21 business days
Please keep in mind these are just estimates, your patience is appreciated
What is your return policy?
As we are currently a small business, all sales are final
please double check our size chart before purchasing
How do I know what size to order?
Please refer to our sizing page
How does pre-order work?
It’s our way of letting you reserve a piece in advance—especially for limited releases. Once the item is ready, we’ll ship it straight to you.
The estimated shipping date will be listed on the product page
Why pre-orders?
Pre-orders help us reduce waste and make sure we only produce what’s truly wanted. it’s a more sustainable approach to fashion
How are shipping costs calculated?
Shipping costs vary based on size and weight of the package
Will I be able to track my order?
Yes, all orders will be sent with a tracking number